"Price Promise' If in the unlikely event you find anything at better value for money then we will match or beat that price. If you have any queries regarding product profiles then ring our sales team on 0800 001 5150 .We require the proof of genuine quotes is provided or can be obtained in order to apply our Price Beat policy. This policy only applies to legitimate UK supplement suppliers. No Hassell Returns Policy.
If you have not opened your product and you no longer want it, Simply return it for a full refund unopened and in a resaleable condition. This refund will not include your shipping fee. Thank You.
Please note: Due to some recent customer queries regarding our money-back guarantee, we felt it necessary to update a few basic terms and conditions on here to clarify things. I would like to make it clear that the reason we have the money back guarantee is twofold – firstly, we offer this as a protection to the end customer. Secondly, we offer it as a genuine alternative to the so-called “hassle free” guarantees offered by some of the manufacturers in this industry, that when you look into them closely require the end customer to jump through hoops in order to justify the reason why they want to return the product. This is exactly the type of policy we want to avoid, however in recent queries customers have asked to see what our “Terms and Conditions” were with regards to returns. We have tried to keep these in plain English as we are keen to ensure that it is easy for all our customers to know exactly where everyone stands with regards to this issue. Firstly, if you haven’t opened the goods (i.e. the security seal is still intact) then you can send any item back for any reason at all and get either a full refund, an exchange to something else, or a credit with us for the value of the goods you sent back – this is totally your choice and whichever you ask for we will be happy to provide immediately that the goods come back to Bodysourceonline.co.uk Secondly, in the event that the goods have been opened and partly used, the following brands have agreed to offer a complete money back guarantee for any reason – there are no hidden rules here, so if you don’t like the flavour, you don’t like how it mixes, it makes you feel nauseous or unwell in any way, then with these brands we have agreed a deal with them whereby you will be able to send them back to us and again you will be eligible for a refund, exchange or credit, whichever is most appropriate. (for example if you are using a particular protein, and have found that you don’t like the taste etc, then we wouldn’t send you the same protein out under the guarantee – if however you wanted to swap it to a different brand then that would be fine.) The brands that have agreed to this are Reflex, CNP, USN, Garnell, BSN, SAN, MuscleTech, AST and Nutrabolics. Thirdly, in the event that the goods have been opened, and fully used up, and you aren’t happy with the results, this is a bit more tricky. The problem that arises in this instance is that of the “never-ending tub” whereby a customer returns the empty tub for a replacement once it is finished. Because of this, we will take each case of this type on it’s own merits. What we would recommend is that if you are part way through a product and not happy with how things are going, let us know at that time rather than keeping going to the end of the tub – it may be a simple matter of altering the dosage, or increasing protein intake, or it may be a problem whereby you need to send it back to us for a refund or exchange – whichever it is, if you let us know during the use of the product then we have options to help you out, if it’s left until the product is fully used then our options are much more limited. This guarantee is here as a service that we offer out to you, the consumer – it is designed to be a helpful service, so at no time will you find our staff to be obstructive to you sending a product back – after all it is your supplement once it’s paid for so you are free to do as you choose with it! What we will do is offer free diet and training advice to you so that you can make the most of the supplements you buy from Bodysourceonline, and we will also do our best to clearly explain all the options open to you with regards to sending things back if you aren’t happy. Special cases 1) With some brands that we stock, the manufacturer already offer their own guarantees with their own terms and conditions with regards to products – in each case we discussed with them, as with the other manufacturers listed above, whether they would be willing to offer the same no arguments return policy, however these manufacturers declined to do so as they felt their own policy offers the customer sufficient comeback if there are any problems. The 2 brands that this applies to are Maximuscle and LA Muscle, and full terms and conditions relating to returning their products can be found on their respective websites. ATTENTION 24 HR NEXT DELIVERY WILL ARRIVE ANY TIME BETWEEN 9AM AND 5PM. 24HR DOES NOT MEAN FROM TIME OF PLACING ORDER. IF AN ORDER IS PLACED AFTER 3PM IT WILL NOT BE RELEASED UNTILL THE FOLLOWING DAY. All Customers Please Note Bodysourceonline.co.uk will not be held responsible for damaged or missing items on receipt of a signature. Any descrepencies must be highlighted to the delivery driver BEFORE Signature. ATTENTION: Any orders placed outwith the UK mainland will be charged an additional £9.99 on top of there orders. Bodysourceonline Reserve the right to apply such a charge for the following destinations if the incorrect area is input upon ordering.. Please be advised that this excludes European countries as they have there own designated delivery FEE. PLEASE BE ADVISED THAT SELECTING UK WHEN YOU ARE NOT IN THE UK CREATES PROBLEMS AND CAN DELAY OR EVEN GET YOUR ORDER CANCELLED.. Chanel Islands Isle of Man Scottish isles Irish Isles WARNING DELIVERY ATTENTION: IF YOU ORDER A PRODUCT AND YOU ARE NOT AT HOME OR NO ONE IS IN TO RECEIVE IT, AND YOU HAVE NOT LEFT ANY INSTRUCTIONS WITHIN THE SPECIAL INSTRUCTION BOX WITHIN YOUR ORDER PAGE, YOU WILL BE CHARGED THE DESIGNATED DELIVERY FEE TO RE DELIVER THE PRODUCT. PLEASE DO NOT TICK THE TERMS AND CONDITIONS BOX ON CHECK OUT IF YOU DO NOT UNDERSTAND THIS NOTICE. THIS IS THE REGULATIONS OF TARGET EXPRESS.
All customers must notify Bodysourceonline.co.uk within 48HRS if a parcel has not reached its choosen destination. Customers who don't notify us risk a delay of 14 days due to our courier's terms & conditions. Also any goods being ordered to a retail park or a buisness center were a concierge may be present, Must highlight this in there special instruction's upon ordering as failure to do so will result in the goods being returned.
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